Help & Support

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Financial Support

We understand it is a difficult time and we’re here to help. If you are having financial difficulties, there may be things we can do to help. Such as delaying your payments or reducing the cost of your cover. 

Call our UK-based team on: 0800 033 4324

You can also email us at: customerservices@advanceprotect.co.uk

If you need independent advice regarding managing debt please visit the following organisations websites:

• Citizens Advice – www.citizensadvice.org.uk/debt-and-money
• Step Change – www.stepchange.org
• Money Advice – www.moneyadvice.co.uk

Claims

To register a claim, please contact us

By email: claims@uibuk.com

By telephone: 0800 014 7024

Complaints

To view our Complaints Procedure please click here

To make a complaint please contact our customer services team: 

By email: customercare@uibuk.com

By telephone: 0800 033 4324

Need additional support?

If a disability, your mental health, or problems at home are affecting you let us know how we can support you, whether it’s a permanent or temporary situation.

By email: customercare@uibuk.com

By telephone: 0800 033 4324

Did you know that as an Advance member, you are eligible for discounts on your shopping with Advance Rewards?

To find out more and to sign up for this FREE Rewards benefit, click here – www.advancerewards.co.uk